If you wish to register a complaint, please contact our Compliance Officer:

ShareCredit Limited

18/F, 40 Bank street

London, E14 5NR.


0207 078 8983


We will investigate and provide a written response. If you don’t hear from us within 3 working days, feel free to check with us. When we acknowledge receipt of your complaint, we’ll assign you a personal complaint handler. We will give you the name and contact details of the complaint handler and clearly set out the next steps. We will always get back to you as soon as we can, but at the very latest you’ll have a Final Response within 8 weeks of your initial contact. If for any reason we don’t think we can meet that deadline, we will contact you to let you know.

If you remain unsatisfied following our investigation of your complaint, you are entitled to refer your complaint to the Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Their phone numbers are 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines).

You can send an e-mail to:

Or you can log on to their website:

Investing or lending through the ShareCredit platform involves significant risks. Before you are able to invest through the ShareCredit platform, we need to make sure that you fully understand them and have the experience to make informed investment decisions.

Share Credit Limited is registered in England and Wales (No. 09540341) with a registered address: 18/F, 40 Bank Street, London, E14 5NR. Share Credit Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number: 719365).

This website has been approved as a financial promotion by Share Credit Limited.

ShareCredit Limited 2018. All rights reserved.

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